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Again in October 2022, I informed you about how Cisco Studying Companions could make your life simpler. However now I need to inform you concerning the methods we empower our Studying Companions to information prospects to succeed in their studying targets.
In the case of the massive image of assembly buyer calls for, Cisco Studying Companions are vital. On the Cisco Companion Summit this 12 months, Oliver Tuszik, Senior Vice President, World Companion Gross sales and GM Routes to Market, talked concerning the ‘Age of the Companion’ in his keynote handle. In his weblog, Cisco Companion Summit 2022 Ushers within the Age of the Companion, he explains that prospects anticipate “quick, versatile, and easy options with extra automation and self-serve capabilities.” Studying Companions are so essential to merging the items of an answer. By incorporating their distinctive abilities and perception, they ship options and guarantee a high quality buyer expertise. That’s why it’s so essential to work collectively, constructing learner stickiness (info that sticks lengthy after the coaching is over).
Listed below are 5 methods Cisco Studying Companions pave the trail to buyer success, leveraging our studying options and their experience to customise the educational journey
#1: Cisco Digital Studying: Companions as digital studying guides
One of many important items of suggestions we received at Companion Summit was that prospects are enthusiastic about versatile, self-paced, mentored studying choices along with attending instructor-led coaching. What higher method to treatment this than with digital studying and a Companion to information you?
Cisco Digital Studying has all the time been a good way to maneuver by means of your coaching at your personal tempo in your personal time. However typically learners might use a information to assist them work out what programs to take or reply questions on these they’re already taking. That’s the place a Studying Companion could make a giant distinction—serving to prospects construct a targeted and efficient studying plan inside the large image of their studying journey. And newcomers to digital studying can get help from their information so that they don’t must really feel alone on their journey.
#2: Cisco U. supplies Cisco Studying Companions with content material options
However extra than simply providing learners a digital subscription, Cisco is constructing a method that includes Companions working in tandem with our new digital studying expertise, Cisco U.
A important a part of our technique is to contain Companions who can optimize Cisco’s new learner expertise throughout their first engagement with Cisco U.
We plan to supply options for Companion content material contributions so Studying Companions can construct personalized options for his or her prospects’ coaching wants. We’re additionally providing Companions new methods to coach and certify the Cisco neighborhood in a extra versatile and guided method by means of our learner journeys inside Cisco U.
Increasing our gross sales neighborhood and enhancing the Cisco gross sales lifecycle has all the time been a part of our philosophy to construct on the ability of the associate ecosystem. The supply of Cisco U. by means of our Companions will solely strengthen this philosophy as we roll it out to the educational neighborhood.
#3: Digital Studying: “New 12 months, New Expertise” promotion
In gentle of a brand new 12 months and reaching new targets, Cisco is working with our Studying Companion neighborhood to construct digital supply of our learners’ certification journeys. The latest 20% gross sales promotion, known as “New 12 months, New Expertise” (a limited-time supply by means of January 20, 2023), was a good way for Studying Companions to assist launch the brand new 12 months for patrons’ digital coaching methods.
We sit up for the success of this promotion and to including extra promotions within the coming months to additional have interaction our Studying Companion neighborhood with our prospects.
#4: Custom-made studying and guided studying paths
Via our Companion By-product Works (DW) program, Companions can customise content material and now have extra versatile choices to submit extra content material and ship programs that make sense for his or her prospects. And providing personalized content material additionally applies on the planet of digital—the very factor we’re planning to ship by means of Cisco U.
#5: Flexibility to acquire new alternatives by means of digital, hybrid, blended studying
Cisco Studying Credit (CLCs) may even play an enormous function by means of how our Studying Companions ship Cisco U.
With CLC redemption by means of Cisco, Studying Companions can ship Cisco coaching in a mode that may profit prospects by means of digital supply in addition to ILT. Their gross sales of Cisco Digital Studying (CDL) with the usage of CLCs will assist familiarize learners with the idea of digital studying, hybrid studying, and even blended studying.
One instance of placing CLCs to good use is thru attending CiscoLive in Amsterdam or Las Vegas, the place attendees may have loads of alternatives for certification, reside coaching, demos of Cisco U. and conferences with Studying Companions.
We have to stick collectively
This trajectory of recent plans for our Studying Companions solely strengthens as we transfer by means of 2023. We would like our Companions to stay with us by means of all varieties of studying alternatives:
- They’ll play a key function sooner or later supply of ILT as we open extra programs for which Companions can ship ILT from their very own portfolio.
- We’ll be increasing Studying Companion packages, such because the DW program, so we will deliver Cisco CX and our Studying Companion Group collectively to ship the perfect buyer coaching options.
- Whereas we all know that in-person coaching will nonetheless play a key half within the improvement of our Cisco prospects, we additionally need to guarantee Studying Companions keep engaged with prospects who’re first beginning out with Cisco U. Our Studying Companions will play a pivotal function in guiding prospects with new methods to ship a personalized and guided learner journey by means of Cisco U. and the focused digital content material.
Look to the subsequent couple of quarters in 2023 for extra enhancements to Studying Companion digital packages, the place we work with our Companions to ship personalised journeys for his or her prospects by means of guided digital studying.
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