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Friday, July 19, 2024

QDOBA serves up improved buyer experiences

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Restaurant buyer experiences have undergone an excessive makeover all through the previous few years. With on-line ordering and QR code-driven menus main the evolution, expertise within the again room must be as recent because the meals on the plate for eating places of all sizes.

That was the problem dealing with QDOBA Mexican Eats, a San Diego, CA,-based fast-casual Mexican restaurant with greater than 740 places throughout the U.S. and Canada, and shortly Puerto Rico. QDOBA locations a premium on visitor experiences, from taste to dependable connectivity, to make sure that paying for meals, swiping rewards playing cards, and inserting on-line orders goes as easily as attainable.

A recent community, constructed in-house

Latest progress, coupled with distinctive pressures introduced on by the pandemic, supplied the right alternative for the corporate to judge its networking options. Beforehand, QDOBA outsourced its total community—from entry factors and switches to firewalls and Wi-Fi controllers—to a 3rd occasion that built-in a number of distributors. This method turned advanced, rigid, and difficult to handle as QDOBA grew, leading to greater operational prices, extra frequent downtime, a decrease high quality visitor expertise, and even misplaced income.

Gary Burgess, QDOBA’s Director of Infrastructure and Safety, led an initiative to switch the corporate’s total community. His group needed to carry community administration in-house and sought a contemporary, centrally managed, cloud-based resolution that was straightforward and quick to deploy.

A community infrastructure that met these necessities would supply the agility to shortly and reliably help new enterprise and expertise necessities, whereas additionally regaining management of day-to-day operations and strategic expertise choices. Defending buyer and cost information is important for eating places, so QDOBA additionally needed to make sure the safety of its resolution whereas accommodating future plans on the journey to a full SASE  (Safe Entry Service Edge) structure.

Seamless connectivity, superior safety

QDOBA chosen a full-stack Cisco Meraki cloud-managed platform to seamlessly join its restaurant places and company headquarters. Burgess and his group standardized on Meraki MR entry factors for Wi-Fi connectivity in every restaurant, deploying these, together with Meraki MS for switching and Meraki MG mobile gateways, to supply backup ought to the web ever exit at a location.

QDOBA mixed Meraki MX SD-WAN and safety companies from Cisco Umbrella as step one on its journey to a SASE structure. Now, the QDOBA community and safety groups can proactively establish new threats and coordinate remediation throughout their operations in actual time. As a result of the community is cloud-based, it may be managed from the Meraki dashboard, which offers visibility into QDOBA’s community from a single location.

Accelerating the time to profit

Planning and deployment have been dramatically simplified because of the Meraki framework-based method. Burgess famous the community buildout timeline was shortened from greater than two months with a standard method to simply two weeks with Cisco Meraki.

Accelerating the time to profit has been an enormous win for QDOBA. Here’s a sampling of the outcomes the corporate has skilled:

  • Anticipated financial savings of $300,000 in help prices per 12 months
  • Elevated community uptime, resulting in elevated gross sales and higher buyer experiences
  • Unprecedented visibility into technical points by way of the Meraki dashboard—from anyplace
  • Shortened implementation timeline for 15 to twenty new deployments per week

For Burgess and his group, Meraki has delivered larger simplicity for his or her operations with a aspect of enhanced safety and visibility into the whole community. For QDOBA’s friends, whether or not they’re visiting in-person or ordering on-line, it means scrumptious recent meals and a visitor expertise that’s second to none.

Learn the total QDOBA buyer story. Be taught extra in regards to the Meraki cloud-based platform.

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